Data protection

 

scope

This data protection declaration is intended to inform the users of this website about the type, scope and purpose of the collection and use of personal data by the website operator www.skytrolley.ch in accordance with the Data Protection Act.

The website operator takes your data protection very seriously and treats your personal data confidentially and in accordance with legal regulations.

Remember that data transmission over the Internet can generally be subject to security gaps. Full protection against unauthorized access is not possible.

 

Access data

The website operator or site provider collects data about access to the site and saves it as "server log files". The following data is logged in this way:

  • Visited website

  • Time at the time of access

  • Amount of data sent in bytes

  • Source / reference from which you came to the page

  • Browser used

  • Operating system used

  • Used IP address

The data collected are only used for statistical evaluations and to improve the website. However, the website operator reserves the right to retrospectively check the server log files if there are concrete indications of illegal use.

 

Cookies

This site uses cookies. These are small text files that are saved on your device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website.

Common browsers offer the setting option not to allow cookies. Note: There is no guarantee that you will be able to access all functions of this website without restrictions if you make the appropriate settings.

Handling of personal data

The website operator collects, uses and transfers your personal data only if this is permitted by law or if you consent to the data being collected.

Personal data is all information that is used to identify your person and which can be traced back to you - for example your name, your e-mail address and telephone number.

 

When do we collect personal data?

We collect your personal data whenever we are in contact with you. There are many situations in which we have contact with you. For example, we collect your personal data in the following circumstances:

• You visit our shops or other premises;

• You purchase our goods or services in our stores or through our websites;

• You use one of our customer service services;

• You register a product or service purchased from us;

• You receive a newsletter or other advertising about our goods and services;

• You take part in a competition or sweepstakes;

• You use or communicate with us or third parties via our website, apps for mobile devices or offers on internet platforms, multimedia portals or social networks;

• You communicate with us via telephone, fax, e-mail, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging;

• Your mobile phone connects to the WLAN provided by us in our offices;

• You get in contact with us on special occasions such as events, advertising events, sponsoring occasions or cultural and sporting events.

 

What personal data do we collect?

 

The personal data collected are just as diverse. On the one hand, we collect personal data that you provide to us. On the other hand, we collect personal data that is automatically or manually recorded when you contact us, such as:

 

Personal Data

• Name and first name;

• birthday and age;

• Gender;

• home address;

• Delivery address;

• Billing address;

• credit card and account information;

• language preferences;

• telephone number (s);

• Email address);

• identification numbers of your technical devices;

• Information on subscribed newsletters or other advertising;

• Consent to receive advertising;

• Online customer account information (including opening date, username, profile pictures);

• Photo and video recordings of visits to our shops or other premises.

 

Customer activity data

• Contract data (including contract date, contract type, contract content; contract partner; contract term; contract value; claims asserted from the contract);

• Purchase information (including purchase date; purchase location; purchase time; type, quantity and value of the purchased goods and services; shopping cart; abandoned shopping cart; payment methods used; paying agent; purchase history);

• Customer service information (including returns of goods, complaints, warranty cases, delivery information);

• Session data relating to visits to our website, apps for mobile devices or offers on internet platforms, multimedia portals or social networks (including duration and frequency of visits, language and country settings, information about browser and computer operating system, internet Protocol addresses, search terms and search results; submitted ratings);

• location-based data when using mobile devices;

• Communications by telephone, fax, e-mail, voice mail, text message (SMS), picture message (MMS), video message or instant messaging;

 

user account

In order to be able to place orders via this offer, each customer must set up a password-protected customer account. This contains an overview of orders placed and active order processes. If you leave the online shop as a customer, you will be automatically logged out.

The operator assumes no liability for password misuse, unless this was caused by the operator himself.

Order process

All data entered by customers in the course of order processing are saved. This includes:

  • Name first Name

  • address

  • Payment data

  • E-mail address

  • and further information

The data that are absolutely necessary for delivery or order processing are passed on to third party service providers. As soon as the retention of your data is no longer necessary or required by law, it will be deleted.

Handling of contact details

If you contact the website operator through the contact options offered, your details will be saved so that they can be used to process and answer your request. This data will not be passed on to third parties without your consent.

Dealing with comments and contributions

If you leave a post or comment on this website, your IP address will be saved. This is for the security of the website operator: If your text violates the law, he wants to be able to trace your identity.

 

Subscriptions

You have the option to subscribe to both the entire website and follow-up comments on your post. You will receive an email confirming your email address. Apart from this, no further data is collected. The stored data will not be passed on to third parties. You can cancel a subscription at any time.

 

Google Analytics

This website uses the “Google Analytics” service offered by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) to analyze website usage by users. The service uses "cookies" - text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

IP anonymization is used on this website. The user's IP address is shortened within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference to your IP address. As part of the contract data agreement, which the website operator has concluded with Google Inc., Google Inc. uses the information collected to compile an evaluation of website usage and website activity and provides internet-related services.

You have the option of preventing the storage of cookies on your device by making the appropriate settings in your browser. There is no guarantee that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.

You can also use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link takes you to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=de
Alternatively, by clicking on this link, you can prevent Google Analytics from collecting data about you on this website. By clicking on the link above you download an “opt-out cookie”. Your browser must therefore generally allow the storage of cookies. If you delete your cookies regularly, you will need to click on the link every time you visit this website.

You can find more information on data usage by Google Inc. here: https://support.google.com/analytics/answer/6004245?hl=de

 

Use of social media plugins

This website uses Facebook social plugins, which are operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The integration can be recognized by the Facebook logo or the terms “Like”, “Like”, “Share” in Facebook's colors (blue and white). Information on all Facebook plugins can be found in the following link: https://developers.facebook.com/docs/plugins/

The plugin creates a direct connection between your browser and the Facebook servers. The website operator has no influence whatsoever on the nature and scope of the data that the plugin transmits to the Facebook Inc. server. You can find information on this here: https://www.facebook.com/help/186325668085084
The plug-in informs Facebook Inc. that you user has visited this website. There is a possibility that your IP address will be saved. If you are logged into your Facebook account while visiting this website, the information mentioned will be linked to it.

If you use the functions of the plugin - for example by sharing or "liking" a post - the corresponding information is also transmitted to Facebook Inc.

Would you like to prevent the Facebook. Inc. links this data to your Facebook account, please log out of Facebook before visiting this website.

This website also uses the “+1” button from Google Plus. This is operated by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA). If you visit a page that contains the "+1" button, a direct connection is established between your browser and the Google servers. The website operator therefore has no influence whatsoever on the nature and scope of the data that the plugin transmits to the Google Inc. servers. If you click on the "+1" button while you are logged into Google+, share the content of the page on your public profile.

According to Google Inc., personal data is only collected when you click the button. The IP address, among other things, is also saved for logged-in Google users. If you would like to prevent Google Inc. from storing this data and linking it to your account, please log out before visiting this website.

You can find information on the "+1" button here: https://developers.google.com/+/web/buttons-policy .

This website also uses Twitter buttons. These are operated by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). If you visit a page that contains such a button, a direct connection is established between your browser and the Twitter servers. The website operator therefore has no influence whatsoever on the nature and scope of the data that the plugin transmits to the Twitter Inc. server.

According to Twitter Inc., only your IP address is collected and saved.
You can find information on the handling of personal data by Twitter Inc. here: https://twitter.com/privacy?lang=de

 

Newsletter subscription

The website operator offers you a newsletter in which he informs you about current events and offers. If you would like to subscribe to the newsletter, you must provide a valid email address.

 

Rights of the user: information, correction and deletion

As a user, you will receive free information on your request about which personal data has been stored about you. If your request does not conflict with a legal obligation to store data (e.g. data retention), you have the right to have incorrect data corrected and to have your personal data blocked or deleted.

 

How can you contact us?

If you would like to assert your rights with regard to your personal data or if you have any questions or concerns about the processing of our personal data, you can contact us at ingo@skytrolley.ch. We will endeavor to respond to your questions or concerns immediately upon receipt.

 

Who is the owner of the data collection?

We are legally obliged to inform you of the owner of the data collection with your personal data. The owner of the data collection is Sky Trolley.